Refund & Cancellation Policy
Last updated: 7 October 2026
This policy covers the PitchSun free trial and our paid plans — Basic, Pro and Premium, billed monthly or yearly. Enterprise plans are agreed with us in writing, and where that agreement says something different, it applies instead. Prices on the website are what you pay; any taxes that apply are shown at checkout before you pay.
The free trial
The 7-day free trial costs nothing and asks for no card or payment, so there is nothing to refund. It ends on its own after 7 days and never turns into a paid plan by itself — you are only charged if you choose a plan. When it ends, your workspace moves to the Free plan and everything you made is kept.
How the plans work
Every plan includes unlimited proposals. What a plan sets is the biggest system you can propose — up to 50 kW on Basic, 500 kW on Pro and 5 MW on Premium; Enterprise takes any size. A bigger system needs the next plan up. Designing is free.
A plan bought on the website covers one billing period — a month or a year — and does not renew by itself. A plan started inside the app, from Settings → Billing, renews automatically: the next period is charged on the day the current one ends, until you cancel.
Cancelling a plan
You can cancel a renewing plan at any time from Settings → Billing inside the app, or by emailing us. Cancellation takes effect at the end of the billing period you have already paid for — your workspace keeps working until then, and you are not charged again.
We do not pro-rate the unused part of a billing period. If you would rather stop immediately, tell us and we will end the plan straight away; the remainder of that period is still not refunded.
When a paid plan ends, your workspace moves to the Free plan. Your data — leads, projects, designs, proposals and documents — is kept and stays available to you, and proposal links your customers already have keep working; only new proposals and the paid features are switched off.
Changing plans
If you move to a different plan part-way through a period you have paid for, the new plan starts when that period ends, so you never pay twice for the same days. A plan bought during the free trial starts straight away.
Design credits bought before October 2026
Design credits and credit packs are no longer sold. Credits you already hold stay in your account. Credits you have used are not refundable; if you ask for a refund on a credit pack, we refund the unused credits from that purchase and remove them from your balance.
When we refund in full
- Your card or account was debited but the plan never appeared in your workspace.
- You were charged twice for the same order.
- You were charged after cancelling, or charged an amount other than the one shown at checkout.
- A paid feature you bought the plan for was unavailable for a sustained period and we could not fix it.
In these cases you do not need to argue the point with us — write in with the invoice number and we will put it right.
What we do not refund
- The remaining days of a billing period you chose to cancel.
- Proposals you did not send — every plan includes unlimited proposals, so there is nothing unused to refund.
- Renewals you forgot to cancel, once the new period has been substantially used. If you tell us promptly after an unwanted renewal, we will refund it.
- Design credits that have already been used.
- Charges from third parties you connect yourself — WhatsApp Business messaging, Google Solar API, SMS or your own payment gateway — which those providers bill you for directly.
How to ask for a refund
Email hello@pitchsun.com from the address on the account, with the invoice number and a line about what went wrong. Your invoices are listed under Settings → Billing.
We reply within 2 working days and, where a refund is due, approve or explain our answer within 7 working days of your request.
How long a refund takes
Approved refunds are sent back to the original payment method — we cannot redirect a refund to a different card, account or UPI ID. Once we initiate it, the money usually reaches you in 5–7 working days, depending on your bank or card issuer. Refunds are processed through our payment gateway, and the reference number we send you can be quoted to your bank.
If GST was charged on the original payment, the refund includes it and we issue a credit note against the original tax invoice.
Failed and pending payments
If a payment fails but money has left your account, it is usually an authorisation your bank has not yet released, and it is reversed automatically within 5–7 working days without any action from us. If it has not come back after that, write to us with the date and amount and we will trace it with the gateway.
Contact
PitchSun · hello@pitchsun.com